Contact information
Contact Information
Last updated: 28 April 2026
Company Details
Octagon Studio UK Ltd is a company registered in England and Wales.
Trading name: Octagon Studio
Registered company name: Octagon Studio UK Ltd
Company number: 11274897
Registered office: 93 Tabernacle Street, London, England, EC2A 4BA
Get in Touch
For all customer enquiries, including order questions, returns, technical support, and general queries:
Email: info@octagonstudio.com
We aim to respond to all enquiries within 1 to 2 business days. Response times may be longer during weekends, public holidays, and peak periods.
When contacting us, please include your order number (where applicable) so we can help you faster.
What to Include
To help us resolve your query as quickly as possible, please include:
- Your order number (if your enquiry relates to an order)
- The email address used at checkout
- A clear description of your question or issue
- For app or product issues: your device type and operating system version
- For damaged or defective items: photos of the item and packaging
Trade and Wholesale Enquiries
For distributor, wholesale, or commercial licensing enquiries, please contact us at info@octagonstudio.com with details of your business and intended use.
Press and Media
For press, partnership, or media enquiries, please contact us at info@octagonstudio.com.
Security Notice
We will never request sensitive information such as passwords, full payment card details, or bank login credentials by email. If you receive an email claiming to be from Octagon Studio asking for such information, do not respond and please report it to us at info@octagonstudio.com.
Always check that emails from us come from an @octagonstudio.com address. We are not responsible for messages sent from other domains claiming to represent us.
Customer Rights and Disputes
Information about your rights as a consumer, our refund and returns process, and how we handle disputes is set out in our Refund Policy and Terms of Service.
If you have a complaint that we have been unable to resolve, you may contact your local Trading Standards office or, for online purchases, the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr (note: post-Brexit, this is available to EU residents only).