Return Policy

Last updated: 4 June 2018



We want you to be happy with the purchase(s) you make. Our customers may refund, return or exchange the product(s) within fourteen (14) days of receiving your item(s) under our Return Policy. To do so, you must contact Octagon Studio Ltd, with registered office at Majesty Office Building B8-B9, Bandung 40164, INDONESIA and please communicate your decision with clear reason within the specified given time by emailing us indicating your order number on order@octagonstudio.com.



DAMAGED OR DEFECTIVE PRODUCT RETURNS

All the products sold at octagonstudio.com are in perfect condition. If something is damaged or defective, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable specified time and meets these following guidelines:

  • Email to order@octagonstudio.com indicating your order number, a clear reason with photo proof of your item(s), describing the damaged or defective item(s) and then you must ship back to us within fourteen (14) days after you receive your item(s).
  • Return with photo proof of the purchased item(s) is a must.
  • Return must be accompanied with proof of purchase (order number).
  • Please indicate this on the delivery slip and inform the courier at delivery
  • Item(s) must be returned in a good condition and unused with the original packaging, original parts or accessories and with the original labels / tags / stickers attached.
  • Exchanges for the same item or in a different type with the same price will not incur any additional charges. If the new item is a different product and there is a price difference, you may need to pay the difference or receive a partial refund.
  • Approximate delivery lead time sent by us to you is within seven (7) days of receiving back your item(s).
  • No return will be given for damaged item(s) caused by customer.
  • For purchases from our stockist(s), you need to email and return your item(s) to the respective stockist(s) and do not contact us for your return.
  • Any returns that do not meet our return policy will not be accepted and will be returned to you at your cost.



REFUNDS

If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method. We are entitled to keep your refund until you meet these following guidelines:

  • Email to order@octagonstudio.com indicating your order number, a clear reason with photo proof of your item(s), describing the damaged or defective item(s) and then you must ship back to us within fourteen (14) days after you receive your item(s).
  • Refund with photo proof of the purchased item(s) is a must.
  • Refund must be accompanied with proof of purchase (order number).
  • Refund will be given to customer within three (3) days of the date we receive your returned item(s).
  • Shipping fees for refund item(s) must be paid by the customer.
  • Item(s) must be returned in a good condition and unused with the original packaging, original parts or accessories and with the original labels / tags / stickers attached.
  • Customized item(s) or personalized item(s) cannot be refunded, unless you received your item(s) in a damaged or defective condition.
  • No refund will be given for damaged item(s) caused by customer.
  • For purchases from our stockist(s), you need to email and return your item(s) to the respective stockist(s) and do not contact us for your refund.
  • Any refunds that do not meet our refund policy will not be accepted and will be returned to you at your cost.